What is a Messenger bot on Facebook?
At its most basic level, chatbots enable businesses to automate a variety of low-level customer care operations.
Rather of waiting on hold to talk with a customer care representative, clients may communicate with a kahoot bot to answer basic pre-purchase inquiries or to complete the first steps of an RMA returns request.
While a variety of platforms enable chatbots, Facebook Messenger is undoubtedly the most significant when it comes to interacting with customers.
After all, consumer usage of Facebook Messenger now far outpaces that of the social network itself.
Chatbot for Facebook Messenger
Indeed, the top four messaging applications now have a larger user base than the top four social media platforms. Business Insider
Customers just click the “Message” button on your Facebook page (or website), which instantly launches a Messenger session, enabling them to write a query and begin conversing with your bot.
Almost every client engagement can be launched and automated using Messenger with the correct chatbot in place.
Bots may seem to be an unnecessary expense when paired with a well-staffed customer service department—but they provide major advantages to all organizations, including the following:
Reduce frontline worker effort, enabling them to concentrate on more complex client problems
Being accessible 24 hours a day, 7 days a week—even when your manned service desk is closed
Allowing clients to quickly and easily access essential information increases the convenience of your product.
Which of these perks will have the greatest impact on your bottom line? Take a seat and prepare to have your head blown.
How to Create a Messenger Bot on Facebook
Parade of Books demonstrates many of the amazing capabilities available for your Facebook Messenger bot. Facebook via Mashable.
GIFs of the Dominos messaging bot
The Messenger bots for Domino’s Pizza are an excellent example of service chatbots in operation. The bot is aware of the most commonly asked questions on their Facebook page and, due to artificial intelligence, responds to them promptly and clearly.
These are several chatbot examples from which you may learn and use into your own company.
Given the strength of Facebook chatbots, you’re probably startled to learn that anybody can build them.
With platforms like Chatfuel, you can create and launch a bot in less than seven minutes—and you don’t need to be a coder to do so.
Indeed, no code is necessary.
If you already have a Facebook page, the basic method for creating a bot is as follows:
1. Create a Chatfuel account.
On the homepage of Chatfuel.com, click the Get Started for Free option. You will be requested to sign into your Facebook account and authorize Chatfuel to access your public profile and email address.
2. Include a link to your Facebook profile.
After confirming your Facebook login, you’ll be brought to your Chatfuel account dashboard. To connect your Facebook page, click “Connect.” Chatfuel will provide a welcome message to ensure the website was successfully connected.
3. Create a greeting for Messenger
The last step is to build a welcome message that your clients will see when they start a Messenger chatbot session. This message is critical since it informs consumers what to do and what to anticipate.
Return to your Facebook profile page and Go to Settings -> Messaging.
Yes, toggle the Show a Messenger Greeting switch.
When a consumer selects the Message button (see stage 6) on your Facebook page, this message will be shown first.
Facebook chatbots Product Hunt has a Chatfuel-powered chatbot.
4. Compose a greeting message
When a chatbot session is initiated, a ‘welcome message’ is shown to the user.
This is where you may address the consumer by name and provide more tips on how to maximize their chatbot encounter.
Click Welcome Message on your Chatfuel dashboard.
Add your preferred copy to the box—for example, “How may I assist you?”
That’s it—the modifications are immediately saved. By visiting your Facebook page and selecting the Message button, you can test the welcome message.
5. Establish a default response
Occasionally, a user will pose a question to the Facebook Messenger chatbot that the chatbot is unable to answer. When this occurs, you will need a default response instructing them on what to do next (email support, reword their question, call your helpdesk, etc.).
Click the Default Answer button on your Chatfuel dashboard.
Replace the placeholder text with something more personable (“Sorry, I’m still getting my bearings. Kindly try again!”)
Once again, your modifications are instantly saved.
6. Free the AI
Keywords for chatfuel’s facebook messenger bot
Creating an AI Rule in Chatfuel is a rather straightforward process. Chatfuel blog, source
The actual strength of chatbots comes from their ability to comprehend what your consumers are asking via the use of Artificial Intelligence (AI). Chatfuel trains the AI system using keywords, therefore you’ll need to provide some for your chatbot to operate with.
Select Set Up AI -> Add AI Rule from the Chatfuel dashboard.
In the If User Says Something Similar To box, enter a term that you anticipate your consumers would use, such as ‘Shipping.’
Enter a relevant response in the following Bot Replies with Text box, such as “All purchases over $10 qualify for free delivery.” You may learn more about our shipping regulations by clicking here,” which also includes a link to your shipment information page.
Continue this method for as many keywords as desired. Due to the fact that these modifications are done in real time, you may test chatbot replies as they are implemented.
It’s vital to contact with your customer care personnel to ascertain the most often asked queries and include them into your AI setup.
7. Include a “Message” button on your Facebook profile page.
Unfortunately, the Message button stated above does not display automatically on your Facebook profile; you must manually add it. This is how:
Return to Facebook and click the Add a Button button.
Select Contact You and Send Message from the popup box.
When prompted to choose the location to which the button should direct users, pick Messenger.
Your page now has a Send Message button; click it to activate your Facebook Messenger chatbot.
This is just the beginning
There is a great deal more that can be accomplished with Facebook Messenger chatbots, including the creation of galleries and other ‘visual’ aspects that enhance the client experience.
Examples of facebook messenger chat bots
Facebook Messenger bots may offer a range of links and photos to users through swipeable galleries. Chatbot Academy, source
Additionally, you can utilize Chatfuel to do Messenger-based marketing activities such as adding a live chat widget on your website, collecting people through Facebook comments, and delivering messages to everyone who has subscribed to your chatbot.
If you’re interested in learning more about creating and optimizing your first Facebook Messenger chatbot, check out Chatfuel’s extensive lessons and documentation on their website.
If you followed this brief tutorial, you now understand how to create a Facebook Messenger bot—and you’re well on your way to enhancing the experience consumers have when contacting your company.
This also implies you’re on your way to giving customers with more efficient, lower-cost assistance without sacrificing service quality. Salutations!